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Frozen Yogurt Toppings

Toppings are a critical part of frozen yogurt shop operations. They play a big role in customer satisfaction, but if not managed closely you an actually lose money on your toppings. You should try to be below 30 cents per ounce on your average toppings cost. If you can get down towards 23-25 cents per ounce you are doing great.

Be careful of expensive toppings that are very light, like whipped cream. Here are a couple of tricks to manage the more expensive toppings.:

  1. Put the most expensive toppings the farthest away from the last soft-serve machine so customers fill their cup on the less expensive toppings.
  2. Put the most expensive toppings at the back of the toppings bar so they are a little harder to reach.
  3. Use smaller serving spoons for the more expensive toppings.

Also, with fresh toppings, such as fruits, you should rotate the toppings to ensure that you always have fresh product in the toppings bar. If you have any problem with fruit flies contact us to purchase Fruit Fly Strips that will take care of the problem.

Here are suggested list of toppings. You can find recommendations for toppings supplies on our Equipment & Supplies page.

Dry Toppings

  • almonds
  • butterfinger
  • cap’n crunch
  • carob chips
  • cocoa pebbles
  • coconut flakes
  • fruity pebbles
  • graham cracker crumbs
  • gummi bears
  • heath toffee
  • jelly bellies
  • kit kat
  • m&m’s
  • peanut m&m’s
  • mini caramel cups
  • chocolate chips
  • mini peanut butter cups
  • nestlé crunch
  • non-fat granola
  • old fashioned granola
  • oreo cookies
  • peanuts
  • pecans
  • peanut butter chips
  • reese’s peanut butter cups
  • snow caps
  • chocolate sprinkles
  • rainbow sprinkles
  • thin mint cookies
  • twix
  • walnuts
  • yogurt chips

Fresh Toppings

  • strawberries
  • raspberries
  • blackberries
  • blueberries
  • peaches
  • mangos
  • kiwi
  • pineapple
  • bananas
  • cinnamon apples
  • mochi
  • cookie dough
  • fudge brownies
  • fat-free brownies
  • cheesecake bits

Hot Toppings

  • hot fudge
  • caramel sauce
  • non fat / no sugar-added fudge


SmoothYo Frozen Yogurt Launches First Store

May 15, 2014, Dominican Republic – SmoothYo Frozen Yogurt, an international frozen yogurt concept, opened its first location and is poised for rapid expansion. The first store is located in the Dominican Republic and has disrupted the traditional frozen yogurt store business model.

With extremely low start-up costs and minimal space requirement, the inaugural SmoothYo store start-up costs were one-tenth of the industry average for frozen yogurt startups. Low start-up costs allow operators to turn a profit more quickly and also charge lower prices that are more suitable to the local market.

“SmoothYo is so easy to set up that you could start a shop literally anywhere in the world,” said Luis Macouzet Zepeda, owner of the SmoothYo store in the Dominican Republic. “And the frozen yogurt mix is incredible. It’s easy to use and customers love it!”

The SmoothYo Frozen Yogurt brand is part of a start-up package offered by Wudel Incorporated, manufacturers and distributors of Nanci’s Frozen Yogurt mixes and flavorings.

“The best part about the SmoothYo licensing concept is the flexibility,” commented Johny Wudel, Vice President at Wudel Incorporated. “We can help you with everything from a full scale frozen yogurt shop to a one machine kiosk.”

About Wudel Incorporated and Nanci’s Frozen Yogurt

Wudel Inc. manufacturers and distributes Nanci’s Frozen Yogurt mixes and flavorings in more than 30 countries worldwide. With more than 25 years of experience in the frozen yogurt industry, Wudel is the leader in powder frozen yogurt mixes in the world. Wudel Inc. offers the SmoothYo Frozen Yogurt brand for licensing around the world.

Review of Nanci’s Frozen Yogurt

Check out this review of our frozen yogurt mixes by The Frozen Yogurt Review website. This is a neutral third party that wrote this review — we have no affiliation or connection to them.

You can read the full review on their website at: http://www.thefrozenyogurtreview.com/2014/03/12/review-nancis-frozen-yogurt-mix/

Review of Nanci’s Frozen Yogurt by TheFrozenYogurtReview.com

“Whenever I go into a frozen yogurt store I am curious to see what type of frozen yogurt mix they use.  Last month I had a delicious mix of chocolate and low fat vanilla. The yogurt tasted perfect! It was creamy, cold, and had a delicious clean and rich flavor.  It was not too sweet and it also did not leave a poor aftertaste. I asked the cashier what product they used and she told me Nanci’s. This young lady was very helpful and gave me a little bit of background on Nanci’s frozen yogurt mix. She shared that the customers have always complimented on the stores flavors and that she has not heard of any of their customers being unhappy with the frozen yogurt product.

“I believed it. My cup of fro-yo was delicious. The chocolate was dreamy and the vanilla was velvety! I wanted to share my experience with you guys because the one thing that left me shocked is that Nanci’s frozen yogurt is a dry powder mix!! Dry powder mix? Yes it is a powder base and all you need to do is add water!!! I thought this was amazing that a powder base mix could taste so creamy, milky, and fluffy!

“After talking to the store employees about the frozen yogurt mix they used I went home and did a little research and contacted Nanci’s. I emailed the owner and he got back to me right away which showed me professionalism and dedication to his company. He was more than happy to give me information on his frozen yogurt mix so that I could share it with The Frozen Yogurt Review readers.”


Lactose Intolerance

Did you know that 30 million Americans are lactose intolerant. As an owner, operator or employee of a frozen yogurt store it is important for you to understand what that means and how you can provide products for people with lactose intolerance.

What is Lactose?

Lactose is a milk sugar found in many dairy products.

What is Lactose Intolerance?

A deficiency in the body of a natural enzyme called lactase, which can cause symptoms of gas, bloating and diarrhea when foods with lactose are eaten. Lactase is needed to fully digest lactose, a sugar found mainly in dairy products. Lactose intolerance can cause severe discomfort, but is not life threatening.

How is Lactose Intolerance different from Milk Allergies?

A milk allergy is when the immune system overacts to a protein in milk and attacks dairy like it is a harmful invader. It is most common in infants and young children. Symptoms can range from hives to anaphylactic shock. A severe allergic reaction can be life threatening and is very different from lactose intolerance.

Is lactose intolerance very common?

Yes. About 65% of people worldwide have some degree of lactose intolerance. Here is a breakdown for a few geographic regions/ethnicities:

  • Asia: 80%
  • Africa: 70-90%
  • Southern India: 70%
  • Northern India: 30%
  • France: 17-65%
  • Germany: 15%
  • England: 5-15%

How do you treat lactose intolerance?

Many people can handle a small amount of dairy and be fine – like 8-12 ounces of milk. For those that experience the symptoms listed above, the immediate solution is to reduce the amount of lactose in the diet. There is not currently a cure. But there are commercially available enzyme substitutes. There are also many products available that don’t contain dairy or lactose, like Nanci’s new non-dairy soft serve mixes.

Nanci’s Non-Dairy Soft Serve

Nanci’s offers a line of non-dairy soft serve mixes that include:

  • Fruit Freezer Sorbet – a neutral base that can use most of Nanci’s flavor concentrates. The sorbet mix is colder and icier than regular soft serve.
  • Non-Dairy Vanilla Soft Serve – a creamy, vanilla/neutral base. Most of Nanci’s flavors can be added to this base.
  • Non-Dairy Vegan Chocolate Soft Serve – can be served without flavoring for a rich chocolate or can be used with many of the Nanci’s flavorings. This base contains no animal products and so it is a vegan mix.

Nanci’s non-dairy mixes contain PowerPro Active Cultures that provide all the health benefits of regular yogurt but without the dairy.


http://digestive.niddk.nih.gov/ddiseases/pubs/lactoseintolerance/; http://milk.procon.org/view.resource.php?resourceID=000661; http://usatoday30.usatoday.com/tech/science/2009-08-30-lactose-intolerance_N.htm; http://www.mayoclinic.com/health/lactose-intolerance/DS00530; http://inhealth.cnn.com/digestive-health-center/10-things-to-know-about-lactose-intolerance/

Improving Your Customer Service

Customer Service is the root of many businesses, particularly the Frozen Yogurt industry. For most people, going out to grab a cup of froyo isn’t just about the smooth and creamy treat melting on your tongue and tickling your taste buds.  It’s about the experience.  Customer Service is not a transaction — it is the relationship with your customer. It’s making that frozen desert into a little cup of personal bliss for each customer.

Important basics to remember

-SMILE! Even the friendliest person in the world might come across as indifferent or fake if that is what their face says. Remember, the amount of communication between two people is predominantly non-verbal.

-BE ATTENTIVE.  No one likes to be ignored. Greet customers as they enter, and bid them farewell as they leave. On occasion your shop might be very busy — perhaps a line out the door and around the corner (good for you!) — but remember to keep checking in with the customers as they come in and as they wait. It does not matter if they are at the front of the line or just stepping into the back, their business matters.

-BE PROFESSIONAL. Hop off the counters, and wash your hands often. Quit touching your face and looking at your feet. Be confident in how you carry yourself in the workplace and show respect even when disrespected (hey it happens). Keep composed and be ready to work!

-MAKE SUGGESTIONS, GET CREATIVE. Most frozen yogurt shops have local favorites or signature flavors.  These are perfect things to suggest to new customers or returning customers wanting to try something new. Don’t be afraid to experiment! Finding weird and new ways to combine flavors and toppings reinvents the experience for customers and brings back that first-time feeling that is both exciting and mysterious.

-KEEP BUSY. I’m sure everyone is familiar with the “if you can lean, you can clean” phrase seen often in the food industry work place. As an employee, often times work can drag on, which can begin to reflect in your mood and in turn reflect out towards others. Staying on top of cleaning and regular store maintenance in between gaps in customers will not only improve business but also helps pass the time. Take a little extra time cleaning the tables or floors. Or prepare for the rush hour.

-DEVELOP RELATIONSHIPS. There is nothing quite like walking into a neighborhood shop and being greeted by a familiar face and even by name. This sense of familiarity and friendliness creates a community feel to your shop. People like to feel that they are making a purchase from people, rather than a corporation or a business. You can also develop relationships with neighboring businesses and their employees. Not only can they be a great marketing resource for you, but they can be great customers as well.

Most importantly, always remember that the customer comes first. The customer is the point and purpose of a business. Make coming to your store the highlight of your customer’s day.

Winter Flavors

Here are some great options for Winter and Holiday flavors:

CANDY CANECandy_canes












Nanci’s Frozen Yogurt Announces PowerPro Active Cultures

Phoenix, Ariz. — Nanci’s Frozen Yogurt announced its new line of branded probiotic frozen yogurt mix with PowerPro Active Cultures. As an industry leader in providing shelf-stable, powder frozen yogurt mixes, Nanci’s has set a new standard for premium frozen yogurt, with superior taste, texture, flavor, and health benefits.

PowerPro Active Cultures uses micro-encapsulated probiotics, which keep the cultures active and protected in the dry form and in extreme heat. Unlike most probiotics that die at room temperature, PowerPro Active Cultures can be stored at room temperature for more than a year and still deliver the powerful probiotic benefits to frozen yogurt consumers.

Studies have shown that PowerPro Active Cultures deliver more live cells than other probiotic cultures on the market. PowerPro Active Cultures has a higher survival rate through the body’s intestines compared to most other live yogurt cultures.

“Our goal is to provide frozen yogurt store operators with products that are easy to use, taste great, and delivery real health benefits,” said Nanci’s CEO John Wudel. “PowerPro Active Cultures is a critical piece in achieving that goal. As an example, the intestinal tract contains 70% of the body’s immune system, which is why probiotics like PowerPro Active Cultures are so important for good health.”

About Nanci’s Frozen Yogurt

Nanci’s Frozen Yogurt is a manufacturer and international wholesaler of soft-serve mixes including Frozen Yogurt, Fruit Freezer Sorbet, Non-Dairy Soft Serve, No Sugar Added mixes, Smoothie base mix, Granita mixes and more than 100 flavors. Based in the western United States, the family owned company has been in business since 1979, when the first line of healthy dessert products entered the market. For more information, please visit /

Marketing tip: don’t post fake online reviews

Check out this article about a sting conducted by the New York Attorney Generals office. They set up a fake frozen yogurt shop in Brooklyn, NY and solicited help from firms that promise to boost online visibility.They caught 19 companies assessed $350,000 in penalties.

Here’s the article: http://in.reuters.com/article/2013/09/23/net-us-fake-reviewers-snared-in-ny-attor-idINBRE98M0Z020130923

Online reviews are very helpful to your business, but the costs of posting fake reviews far outweigh the benefits. Even if you never get caught, fake reviews are dishonest and they misrepresent your company. It’s just not good business!

But it is recommended to monitor popular review sights so you can respond to customers that post negative reviews. You can often turn a negative situation into a positive one, by responding to negative comments appropriately.

Here are a couple of good articles about dealing with negative reviews:

Here are some of the top review sites you should be familiar with:

  • Yelp
  • Google Local
  • CitySearch.com
  • UrbanSpoon

Fall Flavors

Even though it’s still 105 degrees F in Arizona, some places around the world are starting into the Fall season. Here’s a list of some great Fall flavors:



















You can order online at: /nancis-order-form/